General Terms and Conditions

§ 1 Scope of Application

These General Terms and Conditions (GTC) apply to the use of the software “AI Visibility Tracker” (hereinafter “Software”) by the user (hereinafter “Customer”). The provider of the Software is:

Sven Käppner — Einzelunternehmen

Panoramastraße 23

70794 Filderstadt

Germany

Email: kontakt@searchsuite.de

Deviating or supplementary terms of the Customer are not applicable, unless they have been expressly acknowledged in writing by the Provider.

§ 2 Subject Matter of the Service

The Provider provides the Customer with web-based software for analyzing and monitoring the visibility of domains, brands, and keywords in AI-powered search environments. The exact functionalities result from the respective scope of services of the booked tariff version.

The Software is provided in the version available at the time of use. The Provider is entitled to expand, modify, or restrict functions, insofar as this is reasonable for the Customer and the contractual use is not significantly impaired.

§ 3 Conclusion of Contract

A user account is provided after registration on the website and selection of a tariff. By registering and confirming the tariff selection, the Customer submits a binding offer to conclude a user contract. The Provider accepts the offer by activating the account.

§ 4 Prices and Payment Terms

The use of the Software is subject to a fee if a paid tariff has been booked. The current prices, billing intervals, and included features are presented on the pricing page. As of this date, the following tariffs apply:

• Scout: 99 € per month or 84 € per month with annual payment
• Momentum: 385 € per month or 327 € per month with annual payment
• Signature: 780 € per month or 663 € per month with annual payment
• Add-on extras (e.g., SEO Tool, UX Tool): 79 € per month or 67 € per month with annual payment
• All prices are subject to the legally applicable VAT; no VAT is shown under the small business regulation (§ 19 UStG).
• Billing is done monthly or annually in advance, depending on the chosen plan.
• Payment is made using the payment methods offered during the order process.
• In case of payment default, the provider is entitled to temporarily suspend access to the software.

§ 5 Term and Termination

Monthly plans are concluded for one month and automatically renew for another month if not terminated with 14 days' notice by the end of the billing month.

Annual plans are concluded for twelve months and automatically renew for another twelve months if not terminated with four weeks' notice by the end of the contract term.

The right to extraordinary termination for good cause remains unaffected. Terminations must be made in writing or by email.

§ 6 Customer Obligations

The customer undertakes to:

• provide truthful information during registration and keep it up-to-date;
• keep access data secret and protect it from unauthorized third-party access;
• use the software only within the scope of the agreed use and applicable legal order;
• not carry out automated queries, scraping processes, or other measures that impair the stability of the software;
• not upload or process data whose use violates applicable law or third-party rights.

§ 7 Availability and Maintenance

The provider strives for the most trouble-free availability of the software possible. However, 100% availability is not technically achievable. Short-term interruptions may occur for maintenance, updates, and security measures. Planned maintenance work will, if possible, be announced in advance and preferably carried out outside normal business hours.

§ 8 Liability

The provider is liable without limitation for intent and gross negligence as well as for injury to life, body, and health. For slight negligence, the provider is only liable for the breach of essential contractual obligations (cardinal obligations), the fulfillment of which is essential for the proper execution of the contract and on whose compliance the customer can regularly rely. In this case, liability is limited to the foreseeable damage typical for the contract.

Liability for data loss is limited to the typical restoration costs, unless compelling legal provisions prevent this.

The provider is not liable for economic decisions made by the customer based on the analysis results and does not guarantee that AI visibility will develop in a specific way through the use of the software.

§ 9 Third-Party Rights and Content

The analysis data is aggregated from third-party systems and publicly accessible sources. The provider does not guarantee the accuracy, completeness, or timeliness of the data. Third-party copyrights and trademark rights remain reserved.

§ 10 Data Protection

Information on the processing of personal data can be found in the data protection notices on /datenschutz found.

§ 11 Changes to the GTC

The provider is entitled to change these GTC, as far as this is reasonable for the customer. Changes will be announced to the customer in good time by e-mail or within the software. If the customer does not object within six weeks of receipt of the change notification, the changes are deemed accepted. If the customer objects, the right to ordinary termination remains unaffected.

§ 12 Final Provisions

The law of the Federal Republic of Germany shall apply, with the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The place of performance is Filderstadt.

The place of jurisdiction for disputes arising from the contractual relationship is, to the extent legally permissible, Filderstadt.

Should individual provisions of these GTC be or become invalid, the remainder of the contract shall remain effective. A provision that comes as close as possible to the economic purpose of the invalid provision shall replace the invalid provision.